Refund and Returns Policy

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Refund and Returns Policy

Navrasa Home (“we,” “our,” “us”) is dedicated to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for refunds for purchases made through our website (www.navrasahome.com) or other direct interactions with us.

If you have any questions regarding this policy, please contact us:
Phone: +91-9911550900
Email: info@navrasahome.com
Address: Kirti Nagar, New Delhi

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

Damaged or Defective Products:
- If the product you receive is damaged, defective, or incorrect, you must notify us within [insert number] days of receiving the product.
Order Cancellation:
- Orders can be canceled within [insert number] hours of placement if the product has not yet been shipped.
Non-Delivery:
- If your order is not delivered within the promised timeframe due to reasons within our control, you may request a refund.

2. Conditions for Refunds

To qualify for a refund:

You must provide proof of purchase (e.g., order confirmation, receipt).
The product must be unused and in its original packaging, unless the issue involves a defective or damaged item.

3. Refund Process

Initiate a Refund Request:
- Contact us at info@navrasahome.com or call +91-9911550900 with your order details.
Evaluation:
- Our team will evaluate your request and may ask for additional information or photos of the product.
Approval and Processing:
- Once approved, refunds will be processed to the original payment method within [insert number] business days.

4. Non-Refundable Items

The following items are non-refundable:

Custom-made or personalized products.
Items purchased during a clearance sale or with a special discount, unless damaged or defective.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.